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Petals Club Subscription Box
Terms and Conditions

The Small Print

Acceptance of Terms of Use

Please read the Terms of Use carefully before you sign up to the subscription box. By accepting the Terms of Use, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, incorporated herein by reference. The following terms and conditions (collectively, these “Terms of Use”), govern your access to and use any content, functionality and services offered on or through (the “Site”).

By purchasing The Petals Club Subscription Box, a mosaic project in a box, delivered to the subscriber’s door you accept and agree to be bound and abide by these Terms of Use.

If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Site.

Online Purchases and Terms of Sale

To subscribe to any of our subscriptions you are required to enter personal information. All of this information is subject to our Privacy Policy.

Eligibility: This Site is for users who are 18 years of age or older. By agreeing to the Terms of Use, you warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site. If you are using the Site on behalf of any entity, you further represent and warrant that you are authorised to accept these


Terms of Use on such entity’s behalf.

Registration: You are required to create an account in order to purchase from our Site.

Subscribing: By subscribing you agree to pay your subscription fee for the goods that are delivered for the term agreed by both parties.

Any introductory discount applied on the 3 month or 6 months subscription means your first month is an introduction month. It also means you have a minimum of another 3 payments due on your commitment term before you can cancel.

Subscription Renewal: By signing up to a Petals Club Subscription Box you understand and agree you will be charged at the standard rate and that any promotional codes used as a new customer at signup do not transfer or apply to your renewal fee. The Company do not accept any responsibility or offer refunds for ‘auto renewals’ proceeding if you have failed to cancel your subscription before your next renewal date. You understand and agree that you will be automatically billed every 2 months unless the subscription is ‘set to cancel’. If you have chosen a 3 or 6 subscription



You may cancel your subscription by logging into your account on the China Petals website at any time. This does not initiate any kind of refund if you fail to cancel before the renewal date.

Your subscription is continuous until you cancel and, if you cancel your membership before the end of an existing subscription commitment period, you will be charged for the remainder of that subscription period.

By China Petals stating you can cancel at anytime this directly refers to the renewal and not your commitment term.

You can only cancel after the first box if you select a bi-month to bi-month subscription. A 3 box or 6 box subscription is different and you have agreed to stay for the entire subscription period. This policy protects the company from abuse of our discount systems given to new members who want to join up on a new subscription. If you agree to a 3 box or 12 box subscription you need to stay for the full commitment period. Normal bi-monthly box to box subscriptions can be cancelled at any point.

The Petals Club Subscription Box is a subscription service, by signing up you agree it is your responsibility to cancel your own subscription by logging into your account profile. The Company do not accept responsibility to cancel your account on your behalf. It is up to the customer alone to cancel the subscription. Cancellations must be completed BEFORE your next renewal date. Your subscription will renew bi-monthly on the same date of the month that you signed up - this is your RENEWAL DATE. EG You sign up for 6 boxes on the 5th of June your payments will be taken on the 5th every 2 months until cancelled, or, in the case of 3 or 6 box subscriptions, your commitment has expired.

You must cancel your subscription 24 hours before your renewal date. IF YOU DO NOT CANCEL PRIOR TO THE RENEWAL DATE, YOU WILL BE CHARGED FOR THAT BI-MONTH’S SERVICE AND YOU WILL RECEIVE A Petals Club Box. All cancellation requests received after the renewal date of a calendar month will apply to the following subscription box delivery.


Billing & Payments: 

You will automatically be charged every other month for your ongoing subscription. If you have committed to a subscription period lasting longer than one month (e.g. a 3 or six box plan), you will automatically be charged every other month during that subscription period, even if you have set your subscription or membership to cancel prior to the end of that subscription period.

Prepaid credit / debit cards are not accepted.
For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date, you do not edit your credit card information and you have an ongoing subscription, you authorise us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your membership should you wish to discontinue your monthly purchase of Products.

Your Personal Data: Your security is paramount to us. We use a reputable third party to process all payments ‘Stripe Europe Ltd’ (Data Protection Ref: 13901/A) and Paypal, and you agree that we can store your information with this party. You also acknowledge that we will not be held responsible for any third party security breaches.



Our listed prices include shipping fees unless otherwise stated. All orders placed on our website are subject to availability. Products will be shipped according to our Site shipping terms.


Loss of Goods: 

Our Royal Mail delivery company is responsible for the delivery of all goods ordered. Should your box not arrive within 7 working days of your payment renewal date please contact us via email on


Return / Refund Policy: 

All sales and subscriptions made on our Site are considered final. The Company has a return policy in line with distance selling laws, if there is a problem or defect with any product delivered by China Petals we will do our utmost to rectify the problem. Products must be returned unopened, unused and intact. If the products have been opened/used we will not accept a return or offer any refund, by subscribing you agree to these terms. Please refer to our FAQ page, or you can contact customer service

It would be the customers responsibility to cancel the subscription when they want.

Correspondence: We send e-mail correspondence and newsletters following orders and registration by members. You can opt out of these at anytime.



Product prices and product availability are subject to change without notice. We may cancel any offer and reserve the right to correct errors, including after an order has been submitted, whether or not your credit/debit card has been charged. If your credit/debit card has already been charged and your order is cancelled, the Company will issue a refund to your credit/debit card account in the amount of the charge. You accept that your subscription being ‘auto renewed’ on the date advised at sign up is not considered an error liable for refund.


Order Acceptance/Confirmation: 

We reserve the right at any time after receipt of your order to accept or decline your order. The Company reserves the right to decline sales to any party.



You are responsible for deciding if the products you receive are suitable for you (including allergies, choking, and all other hazards). You agree that the sole solution for any damage arising from using our products will be credited towards your next subscription as decided by China Petals. We will not offer any compensation under any circumstance.


Registration Data and Account Security

By using the Site or subscribing to Petals Club Subscription Box you agree to: (a) provide accurate information about you on the Site (“Registration Data”); (b) maintain and promptly update the Registration Data, and any other information you provide to Company; (c) maintain the security of your password; (d) notify us immediately of any breach of security connected with your account; (e) accept all responsibility for any and all activities that occur under your account; and (f) accept all risks of unauthorised access to the data and any other information you provide.



China Petals will not be liable for any damages of any kind arising from contents contained within your Petals Club subscription box (including but not limited to, personal injury, pain and suffering, emotional distress, choking, medical complaints, death or injury to any animal or person). Children must be supervised at all times when using the contents of the Petals Club subscription box. You accept responsibility to keep the contents away from all of the above.

You, not China Petals, assume the entire cost of all necessary, medical bills, or any arising legal fees or bills whatsoever due to your subscription to Petals Club subscription box.


China Petals reserve the right, without notice and in its sole discretion, to terminate your account/subscription and/or to block your use of the Site.

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