China Petals do not accept returns unless the item is faulty. Creating art from reclaimed materials gives the work a shabby chic style, with an uneven surface which is not considered faulty. Also minor surface scratches and scars are not considered faults but show the history of the recycled item. If you have any doubts please do not purchase mosaic.
If an item should be received damaged, please contact us with photos in the first instance before returning it to us in its original packaging. Please obtain proof of postage, as China Petals will not be held responsible for items lost or damaged in transit and you will then need to make a claim from the postal service for your loss in this instant. Please make sure you have adequate compensation cover in your chosen postage to cover your loss should it go missing.
Every effort is made to ensure you are fully consulted, informed and happy with the options negotiated before I start work on your bespoke piece. Special requests and bespoke orders cannot be returned unless faulty, see explanation above.