China Petals do not accept returns unless the item is faulty. Creating art from reclaimed materials gives the work a shabby chic style, with an uneven surface which is not considered faulty. If an item should be received damaged, please contact us with photos in the first instance before returning it to us in its original packaging. Please email proof of postage, as China Petals will not be held responsible for items lost or damaged in transit. Every effort is made to ensure you are fully consulted, informed and happy with the options negotiated before I start work on your bespoke piece.