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  • What is in the Petal Club Subscription Box?
    Each Petal Club subscription box contains all materials needed for that issues unique project. You will receive step by step instructions, glue, grout and of course tiles! Also in each box will receive an additional bag of mosaic tiles to help you start your own 'stash' plus an extra little surprise.
  • What are the subscription options?
    There are 3 subscription options available: Petal Club Bi-Monthly continues until subscription is cancelled, which you can do anytime Petal Club 3 - commit to 3 bi-monthly subscription boxes and receive a discount of £3 per box - expires after 3 payments. Petal Club 6 - commit to 6 bi-monthly subscription boxes and receive a box discount of £5 plus a free pair of nippers! Expires after 6 subscription boxes.
  • Who is the subscription box for?
    Mosaic is a wonderful hobby and can be both relaxing and rewarding. I developed the Petals Club for those who have tried mosaic kits and want to take things a little further. If you are a serial crafter or a total beginner you could still benefit from the subscriptions. The Make-A-Longs are the perfect safe place to learn and ask questions.
  • Do I need any extra tools?
    To keep designs fresh and interesting some projects will need wheeled nippers to cut tiles to shape. These can be purchased from the website if you don't already own a pair. If you subscribe to the Petal Club for 6 project boxes you will receive a free pair of wheeled nippers with your first subscription box. You will also need an old disposable pot, a yoghurt pot or margarine tub is perfect, for mixing the grout powder in.
  • Is there a tutorial video?
    There will be a live session in the China Petals Makers Group for each Petals Club box. We will walk through what's included in the box and demonstrate any special techniques required to make the mosaic project. This will take place on Zoom and broadcast in the private Facebook group - China Petals Makers. This is an excellent opportunity to ask questions and share what you are doing. The 'live' session will usually be the 3rd Saturday of the month the box was issued to give time for everyone's Petals Club box to arrive. If you can't make the session live there will be a recorded version in the China Petals Makers group to refer back to.
  • When will I be charged for my Petals Club box?
    Your first payment will be taken the day you subscribe and then bi-monthly (every other month) on the same day until your subscription ends or, if you are paying bi-monthly, you cancel.
  • When will I receive my Petals Club box?
    Boxes are sent out on the 10th of March, May, July, September, November etc. (or the next working day if a weekend). As long as your payment is received by midnight on the 8th of the corresponding month it will be included in that issue. All boxes will be sent Royal Mail Tracked 48.
  • I need to change my shipping address for future boxes, what should I do?
    You can update your address in your Members page, just log in and go to My Addresses.
  • I haven't received my box - what should I do?
    Boxes are despatched on the 10th (or working day after) in the following months March, May, July, September, November, January. If after 7 days of despatch you haven't received your Petals Club subscription box check that your payment was sent from your bank before the 8th of that month. Check the delivery progress of your parcel using the tracking number that would have been sent on despatch. If there are still problems after checking the tracking contact China Petals on chinapetalsmosaic@gmail.com and we'll do our best to help.
  • What if I have a question about the kit?
    If your questions is regarding missing items, payments or delivery please email chinapetalsmosaic@gmail.com If your question is about mosaic making please pop your question in the group where Diane will be happy to answer.
  • How Do I Suspend or Cancel My Subscription?
    If you need to stop receiving your subscription box for what ever reason you can either suspend or cancel your membership. Please email chinapetalsmosaic@gmail.com as soon as possible. This will need to be done 7 days before your next payment is due.
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